Luxury reservation consultant (french speaker)

Lo que necesitas saber

Estado

La oferta sigue publicada en su fuente oficial, pero no indica hasta cuándo puedes apuntarte. Puede cerrarse en cualquier momento.

Jornada

Jornada completa (¿qué significa?)?

Trabajar las horas habituales de una semana completa (normalmente unas 40 horas).

Contrato

Contracte laboral indefinit (¿qué significa?)?

Contrato sin fecha de fin.

Salario

1900 € (según la oferta; no indica si es al mes o al año)

Experiencia

Experiència 1 anys. •Continuous adhering to GDPR and PCI principles •Being a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industry •Living the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in Barcelona •Following ACCOR´s Sustainability Policies and Corporate Ethics and other internal policies.. Competències / coneixements: •Education and/or work experience in sales, customer service, hospitality, or tourism industries. •Experience in luxury travel will be an asset. •Native or proficiency level in French is mandatory. •Fluency in English (C1) is required •Computer literate •Passionate about travel and hospitality •Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech •Excellent verbal and written communication and interpersonal skills •Strong understanding of customer service principles and best practices •Exc

Requisitos (¿qué significa?)?

Lo que piden para poder presentarte: experiencia, estudios, carné de conducir, idiomas…

anglès (parlat Superior, escrit Superior), francès (parlat Superior, escrit Superior)

Descripción de la oferta

Muchas ofertas de Cataluña están en catalán. Si no lo entiendes, usa el traductor de tu navegador.

•Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques •Fully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experience •Create a true connection with our guests through storytelling and active listening. •Upselling and cross-selling around available products and services •Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations. •Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data. •Handling any guest demands and concerns in a professional and positive manner. •Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience. •Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyalty