Accor global reservation centre s.l.
Lugar: Barcelona
Empresa: Accor Global Reservation Centre Sl
Te llevamos a Feina Activa (Servei Públic d'Ocupació de Catalunya). La inscripción se hace allí; nosotros no la gestionamos.
Lo que necesitas saber
- Estado
- La oferta sigue publicada en su fuente oficial, pero no indica hasta cuándo puedes apuntarte. Puede cerrarse en cualquier momento.
- Jornada
Jornada completa (¿qué significa?)
Trabajar las horas habituales de una semana completa (normalmente unas 40 horas).- Contrato
Contracte laboral indefinit (¿qué significa?)
Contrato sin fecha de fin.- Salario
- 1900 € (según la oferta; no indica si es al mes o al año)
- Experiencia
- Competències / coneixements: Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus. Language Skills: Native or proficiency level in German and fluency in English (C1-C2). Tech Savvy: Comfortable with computers and new software. Passion for Travel: Genuine interest in travel and hospitality. Active Listener: Ability to understand and respond to guests' needs. Excellent Communicator: Strong verbal and written communication skills. Customer Service: Solid understanding of service principles and best practices Responsible: Strong sense of responsibility and accountability. Eager to Learn: Curious and eager for self-development. Team Player: Collaborative and respectful in a diverse multicultural environment. Availability : Start December 2026
Requisitos (¿qué significa?)
Lo que piden para poder presentarte: experiencia, estudios, carné de conducir, idiomas…- alemany (parlat Superior, escrit Superior), anglès (parlat Superior, escrit Superior)
Descripción de la oferta
Muchas ofertas de Cataluña están en catalán. Si no lo entiendes, usa el traductor de tu navegador.
As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets. Your mission will be to serve as the connection between Accor and our guests through: -Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations -Having authentic conversations while you book global travel experiences to luxury destinations -Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need