Student support officer

Lo que necesitas saber

Estado

La oferta sigue publicada en su fuente oficial, pero no indica hasta cuándo puedes apuntarte. Puede cerrarse en cualquier momento.

Jornada

Jornada parcial (20 hores - jornada setmanal) (¿qué significa?)?

Trabajar menos horas que una jornada completa (por ejemplo, 20 horas a la semana).

Contrato

Contracte laboral temporal (6 mesos) (¿qué significa?)?

Contrato con fecha de fin, por ejemplo para unos meses o una temporada.

Salario

1250 € – 1500 € (según la oferta; no indica si es al mes o al año)

Experiencia

Experiència 2 anys. Desirable - Degree or higher vocational qualification in a people-focused field such as Education, Social Work, International Education, Psychology or a related discipline. - Previous experience in student services, international education, study abroad programmes, Erasmus programmes, social services, or similar people-centred roles. - Knowledge of local resources, services, and practical aspects of student life in Barcelona.. Competències / coneixements: Fluent English and Spanish. Excellent interpersonal and communication skills. Ability to build rapport with students and create positive, trusting, and professional relationships. Empathy and a genuine interest in supporting students. Ability to work effectively in a multicultural environment. Strong organisational skills and attention to detail. Ability to create, follow and improve procedures and protocols. Ability to manage confidential and sensitive information appropriately. Additional language skills.

Requisitos (¿qué significa?)?

Lo que piden para poder presentarte: experiencia, estudios, carné de conducir, idiomas…

Mira la descripción y la oferta original

Descripción de la oferta

Muchas ofertas de Cataluña están en catalán. Si no lo entiendes, usa el traductor de tu navegador.

The Student Support Office is often one of the first places students turn to when they need guidance, information or support. As a Student Support Officer, you will play an important role in helping students navigate their academic journey while contributing to a positive and welcoming student experience. No two days are exactly the same. You may find yourself helping a new student settle into life in Barcelona, supporting someone through an administrative process, or guiding a student towards the right resources or services. The role requires empathy, sound judgment and the ability to balance the needs of different individuals while maintaining professional boundaries and confidentiality. We are therefore looking for someone who genuinely enjoys working with people, communicates confidently and can remain organised, approachable and solution-focused, even when managing multiple priorities. This role is ideal for someone who takes pride in helping others, enjoys building positive relationships and finds satisfaction in contributing to a supportive and inclusive educational environment. Key Responsibilities - Act as a first point of contact for students seeking information, guidance or support. - Support students in navigating academic, administrative and practical aspects of student life. - Provide information about available resources, services, policies and procedures. - Maintain accurate records and documentation in accordance with established processes and confidentiality requirements. - Monitor and follow established student support procedures and protocols. - Collaborate with academic and professional services staff to support student wellbeing, engagement and success. - Assist with student events, orientation activities and community-building initiatives. - Contribute to projects and initiatives aimed at enhancing the overall student experience.